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If you are not present when our courier attempts to deliver your parcel, our courier partner will make an attempt to reach you via a phone call or SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package.

A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to the parcel for a few days, awaiting further instructions from you, before returning the parcel to us.

Once the parcel has been shipped back to us, we will automatically cancel that order. The payment made by you towards the cancelled order will be adjusted in your next order or as per your instructions. However, a convenience charge of Rs. 100 shall be deducted from the cancelled order payment.

No, it is not available.

If you do not receive the missing products within 7 days of the first shipment, then, please mail us with the details within 15 days of receiving your order. We shall check and get it sorted as the earliest.

Please drop us an email at customercare@thecuriousbees.in with the images of the damaged product within 3 days of receiving the order. We will check and have the product replaced or refund your money as per your instructions.

The amount refunded, if any, shall reflect in your account within 7-10 business days from the refund date.

We have a hassle-free return policy. If you receive damaged or incorrect items, please notify us within 3 days of delivery, and we will arrange for a replacement or refund.

Yes, you can cancel your order within 24 hours of placing it. Please whatsapp your order details that you wish to cancel to our customer support team at +91-9971133326.

To initiate a return or exchange, please reach out to our customer support team at customercare@thecuriousbees.in.

They will guide you through the process and provide further instructions.

At the moment, we only ship within India. We do not offer international shipping.

Yes, we welcome bulk orders for schools, events, or other occasions. For bulk order inquiries, please contact us at +91-9971133326 or email us at customercare@thecuriousbees.in to discuss the details.

Our products are designed for children aged 0-8 years. Each product is carefully crafted to suit different developmental stages and interests within this age range.

Currently, we do not offer gift wrapping services.

If you have any questions or concerns, our customer support team is here to assist you. You can reach us at customercare@thecuriousbees.in or call us at +91-9971133326, and we'll be happy to help.

Yes, we have a newsletter where you can stay updated on the latest products, promotions, and parenting tips. You can subscribe to our newsletter on the website's homepage.

Safety is our top priority. Our products are made from child-friendly materials and undergo strict quality checks to ensure they meet safety standards.

Yes, our brand is dedicated to inspiring screen-free childhoods. All our products aim to promote creativity, imagination, and hands-on learning experiences.

We occasionally run special promotions and discounts. To stay informed about these offers, subscribe to our newsletter and follow us on social media.